Maintenance and Support

Fiber Maintenance

Smartnet builds fiber network and also provides maintenance as well as monitoring the network making sure its running 24/7. We manage the entire project cycle from concept, design to link Commissioning.

Smartnet Support

Support/NOC

We know the value of responsive support, inspiring the creation of our local Network Operations Center (NOC).
Our experienced NOC employees provide clients with reliable support. Fully-equipped with sophisticated network management,
monitoring and analysis tools, ensuring that everything runs smoothly 24/7. Through our NOC, Smartnet call centre employees
help clients solve any issue or answer questions. Our technicians are trained and have experience to solve any technical issues
to keep the networking running.

Our support team work 24/7 to:

  • Monitor all backbone links and network devices
  • Ensure continuous operation of servers and services
  • Provide quality support for corporate customers
  • Troubleshoot all network and system-related issues
  • Open tickets to track and document resolution of network requests and issues

Contact Support on:

+260 211 233 725

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